[Solved] No audio on multiple apps

I’m having this same issue and I have used the System Restart successfully to get the sound back on. My concern is that it’s happening everyday to my 6-week old Roku Plus. A brand new TV should not be regularly dropping sound.

Also, it’s indiscriminate. Sometimes it happens when I first turn on my TV, sometimes it happens after I’ve paused a show, sometimes it happens mid show and sometimes when going from one app to another. All sound just stops. I still get functional tv sounds while navigating the Roku menu, but open up any streaming app and there’s nothing. 

Obviously this is a problem with these units. What’s causing it and why hasn’t a PERMANENT fix been offered in a system update?

I thought it was just me! My Roku brand TV Pro started doing this same thing this morning. I was watching something, paused it and went to another app and there was no sound on the show on the other app. I checked a few apps and no sound. So I restarted the TV and it was okay. I left for a few hours, came home and there was no sound on any apps except for the show I paused and now finished. Went to other apps, no sound. So now did a system restart and now there is sound again. Very frustrating having to restart with every app change.

Hi everyone,

Thanks for reaching out. We understand you're experiencing an audio issue.

Status update (5/26):
We’re currently investigating this issue and require additional information to assist with our troubleshooting. If you're affected, please provide the following:

• Roku device info: Model, software/build version, serial number, and device ID
  (Found under: Settings > System > About)
• Tracker ID: Press Home 5 times, then Back 5 times
• A photo or video showing the issue
• Is this happening on Peacock TV or another app? If it's another app, please include the app name.

We’ll continue to post updates here as we learn more.

Thanks again,
Roku Community Team

Hey! This happened to me today too. TV clickings have sound but not the TV apps like YouTube and Max. I’m guessing it’s the new update…I unplugged my TV and now it’s working fine so hopefully yours will be fixed soon! Sorry that I can’t help much. 

Started yesterday for me and again today. Audio works, switch streaming app, no audio. I use Sonos sound bar. 

I have 2 TCL Roku TVs both running software version 14.5 and several times, on both TVs, in the last few days I’ve had no audio on LiveTV or streaming channels when I power on the TVs. Using “System Restart” in the settings menu has been the only way to get the audio back. So far the menu sounds and audio from 3rd party apps has been unaffected. This is very frustrating and seems to have started with the last system update that my TVs received on 5-22-2025. 

I’m having the same issue with my TLC/roku tv. Worked fine last night with no issues. Even tried using headphones though the app and it still didn’t work 

This problem started sometime in the last week or so.

Sound completely goes away after a commercial, changing program, or coming back from mute.  System restart restores, but it's happening multiple times a day and getting mighty annoying.

Roku Pro

New 58" unit and sound completely stops working on all apps and live channels. Function key sounds good to very minimal. I have followed all recommended "workarounds" for this known software issue, to no positive results. TV must be unplugged to get sound back. This is absolutely pathetic that this known issue has not been corrected. It really seems ROKU wants it's customers to leave.

This is the exact problem I have had on 3 of my TV's for the last few days.  2 of the TV's are TCL Roku's, the other is a Roku brand TV.  All periodically have no sound when I go into any app (live tv, Frndly, Fandango, Netflix, etc.).  Only fix I've found is a system restart.