Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
28 days ago
Solved

[Solved] No Audio Issue– Peacock TV

Hey everyone,

Status Update – 5/27

Some users recently reported having no sound on their Roku devices while streaming or after streaming Peacock TV.

Good news — we believe this issue is now resolved.

If you're still experiencing audio issues, please try the following steps:

  1. Press the Home button on your Roku remote
  2. Go to Settings
  3. Select System
  4. Choose Power (if you don’t see this option, just skip to the next step)
  5. Select System restart

Also, make sure your Peacock TV app is updated to the latest version.

Let us know if you're still having trouble—we're here to help!

Thanks,
Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    28 days ago

    Status Update – 5/27

    We’ve heard from some users about sound not working on Peacock TV when using Roku. The good news is—we believe this issue is now fixed.

    If you're still having trouble, try this:

    1. Hit the Home button on your Roku remote
    2. Go to Settings
    3. Select System
    4. Tap on Power (skip if you don’t see this)
    5. Choose System restart

    Also, make sure the Peacock TV app is up to date—that can help too.

    Still not working? Let us know. We're here to help!
    Roku Community Team

6 Replies

  • Mudrick's avatar
    Mudrick
    Newbie
    29 days ago

    I’m having the same issue. When watching Peacock, I have no sound issues. When I try to go to YouTube, there is no sound. I have to do a system reset to get sound back. Watching on a TCL model Roku TV 65R615 with the latest software update. Serial number YS00T6378670. Device ID FW288T378670. Tracker ID 70–2 10–176.

  • merryfwilliams's avatar
    merryfwilliams
    Newbie
    29 days ago

    We started having an issue on both televisions (one Samsung and one Sony) that have a Roku we have had for over a year.  Sound and audio is fine until you stream something on Peacock. Then when you exit Peacock, no other platforms have sound.  You can return to Peacock and it works fine.  If you reset settings in Roku, sound is restored on platforms again. Was working fine Saturday, but problem started Sunday morning.

    • merryfwilliams's avatar
      merryfwilliams
      Newbie
      29 days ago

      Also should mention that there is audio when clicking between platforms, like when you click Youtube TV you hear the initial sound but once IN the app there is no sound.  Only happens though after streaming something on Peacock.

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    28 days ago

    Status Update – 5/27

    We’ve heard from some users about sound not working on Peacock TV when using Roku. The good news is—we believe this issue is now fixed.

    If you're still having trouble, try this:

    1. Hit the Home button on your Roku remote
    2. Go to Settings
    3. Select System
    4. Tap on Power (skip if you don’t see this)
    5. Choose System restart

    Also, make sure the Peacock TV app is up to date—that can help too.

    Still not working? Let us know. We're here to help!
    Roku Community Team

  • ster46's avatar
    ster46
    Reel Rookie
    27 days ago

    Happened again tonight. May 28.

    It says that the software is up to date. 

    Happened going from Peacock to Prime.

    Software 14.5.4 build 5944

    TCL 65S41

    Serial X012007PYUSE

    Device ID S0JUH27PYUSE

    SE-213-227

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      26 days ago

      Hey there, ster46

      Thanks for following up!

      Could you please share what version of your Peacock app you're currently on? We'd like to take a closer look!

      We'll wait for your response!

      Roku Community Team