Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 years ago
Solved

[SOLVED] Netflix Error UI-800-3 on Roku Ultra

Hi Community users, We're pleased to announce that the issue has been resolved. We recommend try checking for any system updates in Settings > System > System update > Check now. For more informa...
Fixed
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Community users,

    We're pleased to inform you that the issue with the Netflix channel displaying the "UI 800 3" error message has been resolved.

    To ensure a seamless viewing experience, we recommend the following steps:

    1. Update your software by navigating to Settings > System > Software Update, and selecting "Check Now." 
    2. After updating the software, restart your Roku device by going to Settings > System > Power > System restart > Restart

    We kindly request affected users to try these steps and confirm if the issue is resolved. 

    Thank you for your patience and cooperation throughout this process.

  • RokuJechealR's avatar
    RokuJechealR
    8 months ago

    Hi Rudypsico,

    Thanks for posting, and welcome to the Roku Community!

    We appreciate you letting us know about the trouble you've encountered on Netflix with the UI-801 error code on your Hisense Roku TV.

    We recommend checking for system updates in Settings > System > System update > Check now. For more information, please click on the FAQ link here: How to update the software on your Roku streaming device | Roku

    To resolve any remaining concerns, kindly follow these instructions:

    1. Remove the Netflix channel from your Roku device.
    2. Restart your Roku player. You can do this by navigating to Settings > System > Power > System restart > Restart.
    3. Re-add the Netflix channel to your Roku device.

    Please keep us posted on what you find out, and we'll continue assisting you from there.

    All the best,
    Chel

Georgia21's avatar
Georgia21
Channel Surfer
2 years ago

I had to pay $15 to ship the worthless thing back to Roku. Will not be purchasing anything directly from them again.

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Community users,

Thank you for keeping us posted here in the Roku Community!

We understand your sentiments regarding the issue you are experiencing, and we would feel the same way. We will work with you to know what went wrong so we can assist you further and fix the issue. Can you please provide the following information below?

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • What channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  • What troubleshooting steps have you taken so far?
  • Rascalz's avatar
    Rascalz
    Reel Rookie
    2 years ago

    model 4802X-Roku Ultra, serial # X0100002GSDP, device ID, SODA2432GSDP, software version 12.5.5 build 4174-C2, Channel version 5.2 build 120096022, tracker ID DP-189-591, You have had this problem long enough to either resolve it, stop selling this defective product, or to issue a free return label for a refund to be issued.

     
     
  • al_mac's avatar
    al_mac
    Reel Rookie
    2 years ago

    Hello John,

    From you list:

    1) 4802X - Roku Ultra, s/n X01000X5UFAC, s/w 12.5.5 build 4174-C2

    2) Netflix 5.2 build 120096022

    3) Tracker ID AC-170-681

    4) Steps taken: well I hope you have read what everyone has written so far. I have done all of that.

    From Roku: toggled the Ultra power, reset the Ultra, reset Ultra to factory settings.

    From Netflix: reset the app, deleted and reinstalled the app, checked for updates, reset my router and modem (which doesn't make sense since Apple + Disney + Amazon Prime, YouTube all work).

    Too many people are having the same issue. Netflix works fine in a browser and on my phone.  Other contributors report that Netflix works on their other Roku devices. I believe this is a firmware issue that Roku needs to address. Netflix worked in my Roku 3 until it totally died.

    Regards,

    Al

  • KS9's avatar
    KS9
    Newbie
    2 years ago

    Hi John,

     

     I just received a brand new Roku Ultra on Sat. 4/27, nad have been having the exact same results: can't get netflix working at all. Have done all of the recommended steps: restarting the roku, restarting my router & modem, deleting and & reinstalling the app, factory resetting the roku, etc., and various combinations of these steps, and still get the exact same error. Here are my device details:

     

    Model 4802X-Roku Ultra

    Serial # X01000RXDDFV

    Device ID # S0DA241XDDFV

    Software OS version 12.5.5 build 4174-C2

    Issue/Tracker ID FV-172-286

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi al_mac KS9,

    Thank you for the additional information, and greetings from the Roku Community!

    Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

    Your patience and understanding are much appreciated.

    Best regards,
    John

  • ProfOfSound's avatar
    ProfOfSound
    Binge Watcher
    2 years ago

    Hi, I have recently (5/1) purchased a Roku Ultra, and I am receiving the same error with Netflix (and Netflix only) UI-800-3. I've tried all of the troubleshooting steps, including restarting Roku, restarting my modem/router, uninstalling/resinstalling Netflix.  Nothing helps.

     

     

    Roku Ultra model 4802X

    Serial X010001PXS6E (S0DA242PXS6E)

    Software 13.0.0 build 24042-C2

    GC version 11.3.24

    Netflix version 5.2 build 130096002

    Issue ID 6E-176-737

  • 4db's avatar
    4db
    Newbie
    2 years ago

    I also have this error ui-800-3

    this is on my warranty replacement Ultra that I just received the old one worked fine with Netflix up until it died. 

  • ProfOfSound's avatar
    ProfOfSound
    Binge Watcher
    2 years ago

    Seems that any new Ultras are defective. 

  • bjlyon615's avatar
    bjlyon615
    Binge Watcher
    2 years ago

    I purchased a  Roku Streambar in. July 2022.  Just a few days ago, YouTube home page suddenly wasn’t launching on my Roku Streambar so I bought a Roku Ultra and that solved the problem.  But then Netflix wouldn’t launch on the Roku Ultra.  So, I decided to keep both streaming devices connected to my HDTV and switch the input as needed.   So far, so good.  I sure hope Roku can find a solution as I bet they will be losing customers right and left.

  • SoFrustrated's avatar
    SoFrustrated
    Channel Surfer
    2 years ago

    RokuJohnB This is clearly a Roku bug that needs to be fixed immediately as Netflix is not streamable!

    Model 4802X - Roku Ultra Roku Ultra (4800 series) 

    S0DA2421TXVK

    12.5.5 build 4174-C2

    Netflix version 5.2 build 120096022

    Tracker ID VK-180-325

    All troubleshooting listed including factory reset, app delete/reinstall/restart network, etc.  it’s a Roku issue and literally 8 other streaming apps all work fine and other Roku models and devices in house stream Netflix fine.   

     

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi there,

    Welcome to the Roku Community, and thank you for keeping us posted!

    Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

    Your patience and understanding are much appreciated.

    Kind regards,
    John

  • ProfOfSound's avatar
    ProfOfSound
    Binge Watcher
    2 years ago

    Hi John,

    are you able to provide any status updates from Roku engineers? Anything like bug tracker or estimated patch date? For two weeks it’s been reported that the leading streaming app is not working on the top of the line Roku device. I’d think this would be a high priority, no? 
    Thanks. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Thank you for keeping us posted, ProfOfSound!

    Currently, our appropriate Roku team is still investigating this issue further. Once more information is available, we will make sure to update this community thread.

    Your extended patience and understanding are much appreciated.

    Kind regards,
    John

  • eXyRael's avatar
    eXyRael
    Newbie
    2 years ago

    I am also getting this in a brand new device .. seeing that people have been complaining about this for weeks already and there is no fix is not making me feel good about this purchase 😭 

  • CRusso's avatar
    CRusso
    Streaming Star
    2 years ago

    Hello. I just received a new replacement Roku Ultra to remedy a completely different issue, which didn't work. (Returned at my own expense.) And now the new one gives me the additional problem of the ui-800-3 error and no working Netflix.

    I've found that replying with your system's stats for Roku Support is met with silence.

    I thought the Ultra was supposed to be the Cadillac of devices. Anyone else considering the Apple TV 4K?