Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
2 years ago
Solved

[SOLVED] Netflix Error UI-800-3 on Roku Ultra

Hi Community users,

We're pleased to announce that the issue has been resolved.

We recommend try checking for any system updates in Settings > System > System update > Check now. For more information, please click on the FAQ link here: How to update the software on your Roku streaming device | Roku

To resolve any remaining concerns, kindly follow these instructions:

  1. Remove the Netflix channel from your Roku device.
  2. Restart your Roku player. You can do this by navigating to Settings > System > Power > System restart > Restart.
  3. Re-add the Netflix channel to your Roku device.

If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

Thanks to everyone who reported this and for your patience and continued participation in our community.


Best regards,
Roku Community Team
Fixed
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Community users,

    We're pleased to inform you that the issue with the Netflix channel displaying the "UI 800 3" error message has been resolved.

    To ensure a seamless viewing experience, we recommend the following steps:

    1. Update your software by navigating to Settings > System > Software Update, and selecting "Check Now." 
    2. After updating the software, restart your Roku device by going to Settings > System > Power > System restart > Restart

    We kindly request affected users to try these steps and confirm if the issue is resolved. 

    Thank you for your patience and cooperation throughout this process.

  • RokuJechealR's avatar
    RokuJechealR
    8 months ago

    Hi Rudypsico,

    Thanks for posting, and welcome to the Roku Community!

    We appreciate you letting us know about the trouble you've encountered on Netflix with the UI-801 error code on your Hisense Roku TV.

    We recommend checking for system updates in Settings > System > System update > Check now. For more information, please click on the FAQ link here: How to update the software on your Roku streaming device | Roku

    To resolve any remaining concerns, kindly follow these instructions:

    1. Remove the Netflix channel from your Roku device.
    2. Restart your Roku player. You can do this by navigating to Settings > System > Power > System restart > Restart.
    3. Re-add the Netflix channel to your Roku device.

    Please keep us posted on what you find out, and we'll continue assisting you from there.

    All the best,
    Chel

  • Anonymous's avatar
    Anonymous
    2 years ago

    No matter what I do, Netflix will not load on my Roku Ultra. Getting stuck on error message iu 800 3. I’ve tried rebooting, reloading, uninstalling and reinstalling Roku and Netflix, hard reset on everything ,TV, remote, modem, router. Wi-Fi and connections strong. Every other channel perfect. Roku support no help. Because we have 2 Netflix accounts in our household, could this be the problem? I reinstalled my Roku 3 and Netflix and everything else, perfect. Any ideas?

    • FiveCatNight's avatar
      FiveCatNight
      Newbie
      2 years ago

      Same issue here: just bought this ultra a couple weeks ago and resubscribed to Netflix this week.  Did all the things, nothing has worked.

       

      Model: 4802X -Roku Ultra

      Serial number: X01000JAF8TH (S0DA241AF8TH)

      Software version: 12.5.5 build 4174-C2

      GC Version: 11.4.29

      Timestamp: 2024-50-10T00:27:05Z

      Issue ID: TH-187-227

       

    • bjlyon615's avatar
      bjlyon615
      Binge Watcher
      2 years ago

      Same thing happening here.  Just got the Roku Ultra today.  No matter what I do, it won’t launch Netflix Home Screen.  I have no problem opening Netflix on my iPad but on the Roku Ultra, forget about it.  I’ve followed every recommended step to try to get it to work, including factory reset but no dice.  The frustrating thing is that I bought the Roku Ultra because I could no longer get YouTube to work on my Roku Streambar.   Fortunately, YouTube now works on the Roku Ultra but now Netflix doesn’t.  There is a workaround which would required me to cast Netflix from my iPad to my HDTV but that would require me to upgrade my Netflix account. I could have cast  YouTube videos from my iPad, too, instead of  buying the Roku Ultra.  Now I’m stuck with it and no Netflix.  

      • bjlyon615's avatar
        bjlyon615
        Binge Watcher
        2 years ago

        Since my Roku Ultra won’t play  Netflix videos and since my Roku Streambar won’t play YouTube videos, I’ve decided to just keep both devices hooked up and switch inputs on my HDTV as needed.  Each remote has to be paired to its own device, of course.

    • GritNGlitter's avatar
      GritNGlitter
      Reel Rookie
      2 years ago

      We're having the same problem with our new Roku ultra. We have followed every trouble shooting step, including reinstalling the app, resetting and restarting the Roku and the Internet. Our ISP thinks it's ludicrous that they are the final troubleshooting step, since we can access Netflix via our old Roku and every other device in the house. I have since logged out of Netflix on all devices and tried to reinstall/restart everything again. No dice.

      • Georgia21's avatar
        Georgia21
        Channel Surfer
        2 years ago

        Well, I ended up sending the Ultra back to Roku. And had to pay shipping costs which was very annoying. Since our goal is to have one remote for the TV, I am going to try the Roku Express to see if that makes any difference. But I'll buy it from a local retailer, so if it doesn't work, I won't have to pay the shipping costs back if I return it.