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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
19 days ago
Solved

[Solved] Max App Crashing to Home Screen?

Hey everyone,

Status Update 6/23: We believe this issue is now resolved.

If you're still running into the app crashing back to the home screen, let us know—we're here to help!

Happy Streaming! 💜  

Thanks,
Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    19 days ago

    Hey everyone,

    Status Update: We believe this issue is now resolved.

    If the app is still closing or kicking you back to the home screen, feel free to let us know—we’re keeping an eye on it.

    Happy Streaming! 💜  

    Thanks,
    Roku Community Team

121 Replies

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  • hs2s's avatar
    hs2s
    Reel Rookie
    19 days ago

    I'm still getting a dark screen after just 10 minutes. I go to a new channel,good for 10 minutes and dark again.

    • hs2s's avatar
      hs2s
      Reel Rookie
      19 days ago

      I should have mentioned the issue is while watching life tv.

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    19 days ago

    Hey everyone,

    Status Update: We believe this issue is now resolved.

    If the app is still closing or kicking you back to the home screen, feel free to let us know—we’re keeping an eye on it.

    Happy Streaming! 💜  

    Thanks,
    Roku Community Team

  • bethab's avatar
    bethab
    Newbie
    21 days ago

    We are having a new problem with the Max app crashing back to the home screen. The profile screen comes up, we select a profile, it takes us to the main Max screen then after a few seconds we are taken back to the Roku home screen. We have uninstalled and reinstalled the app, didn't help. Anyone else?

    • Kkrichey's avatar
      Kkrichey
      Reel Rookie
      20 days ago

      Exact issue happening for me, as well, as of yesterday (June 21, 2025). I disconnected my Roku stick and reconnected. I deleted the Max app and reinstalled. Still kicks me out. All other apps (Netflix, Spotify, Prime, etc.) work fine. The Max app on my LG TV also works perfectly, so it appears to be a specifically Roku/Max issue. 

      • Kkrichey's avatar
        Kkrichey
        Reel Rookie
        20 days ago

        Kkrichey​ 

        Model: 3820X - Streaming Stick 4K

        Serial number: X017008VM918 (S08Y421VM918)

        Software Version: 14.6.4 build 9911-CU

        GC Version: 13.17.12

        Issue ID: 18-248-969

        MAX Version 58.16 build 1

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      20 days ago

      Hey everyone!

      We are aware of the issue with the Max app crashing to the home screen. To help us investigate, please provide the following information:

      • Roku device model, serial number, and device ID. (This can all be found in Settings > System > About)
      • Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
      • Channel build version (highlight the channel and press the star (*) button of your Roku remote)

      Please keep us in the loop!

      Roku Community Team