Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
11 months ago
Solved

[Solved] Community Login Issue

Hi everyone,

We’ve received reports that some users get stuck on the loading screen when logging in.

Update 1/07: If you're experiencing this, we wanted to inform you that an update was rolled out yesterday. If you're having trouble logging in, we recommend clearing your browser’s cache and cookies, as this may help resolve the issue.

Thanks for your patience, and we’ll continue to monitor the situation!

The Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    11 months ago

    Hi there!

    We’re aware that some users are still experiencing login issues after our recent update. If clearing your browser’s cache, cookies, and browsing history didn’t solve the problem, please keep us posted.

    Thanks for your continued patience!

    The Roku Community Team

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  • andyross's avatar
    andyross
    Roku Guru
    11 months ago

    Today, when I tried to go to the community, it got stuck in a loop. Lately, it would show 'connecting to community' with that circle, then bounce around a bit, briefly show the Roku account page, then the login. I would then login, and it would take me to the account page. I then had to reload my bookmark to get back to the real community.

    Before that change, it would just take me to the login, then after login, go to the community.

    Today, it got stuck in a loop. That 'connecting to community' would appear, the page would refresh, I get the connecting screen, etc.... I ended up having to delete the Roku cookies to get in. Not hard on a computer, but a pain on a phone.

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    11 months ago

    Hi there!

    We’re aware that some users are still experiencing login issues after our recent update. If clearing your browser’s cache, cookies, and browsing history didn’t solve the problem, please keep us posted.

    Thanks for your continued patience!

    The Roku Community Team

    • andyross's avatar
      andyross
      Roku Guru
      11 months ago

      This is NOT fixed. If I try to go to community.roku.com when my login has expired, I get the normal community screen. But, if I click the user icon to login, I get stuck in the loop.

      If I go to Roku.com, then choose my account, I can then get a login prompt. From there, I can then get into the community.