Re: [Waiting on partner]: The U app keeps freezing
I'm still unable to access the u TV channels app with both Roku and u TV supposedly on the case .This has dragged on for weeks now hope it will return soon!
Forum Discussion
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I've also had this problem now for several weeks on Roku Express. App just displays blank boxes when U TVselected and then after about 30 seconds reboots the device. I noticed that a software update had been loaded a few days ago but the problem still persists.
Hey! SCS1977
We understand that you're also affected by this issue. The channel partner team is aware of this issue, and for more updates, you may need to contact UTV support.
Roku Community Team
Hey look at that more passing the buck back and forth and NO actual solution to a problem that has been going on for months
This thread in Known Issues is probably a good place to keep track of this.
I am also frustrated. I had email help from Roku, which became unhelpful. I was told "we are working on it" but yesterday I was told " your query is considered solved. " And new emails are not answered. I was initially impressed with email help but now it appears to have stopped. And U streaming does not work. 😕
From UKTV Play apps.
Thank you for getting in touch and letting us know about the issue you're experiencing with the U app on your Roku Streaming Stick.
Our technical team is currently working with Roku to investigate and resolve this issue. We understand how frustrating it can be, and we appreciate your patience while we work towards a fix.
We’ll keep you updated as soon as we have more information. Thanks again for bringing this to our attention.
