Forum Discussion

JMH3's avatar
JMH3
Binge Watcher
2 years ago

Re: [Waiting on Partner] Tennis Channel Issues

Tennis channel tries to load, but fails and goes back to home page. Also noted that this coincided with icon graphic change from green to black which might be coincidence. The failure to open issue has persisted for the past 24 hours. I’ve rebooted both Roku box which is Ultra LT model and router and manually updated Roku and Tennis Channel, but TC still won’t open. I also can’t remove the TC from home page even after going to Roku.com and cancelling the TC subscription. The intent was to cancel the subscription followed by uninstalling and reinstalling the channel. After cancelling the subscription, when I press the * key on the Roku remote, there still is no option to remove app.

An additional issue over the most several weeks is Roku continuously requiring me to log into TC.

I have no problems opening and viewing TC app on my tablet. The issue is with the TC channel on my TV using Roku. 

  • danlc's avatar
    danlc
    Reel Rookie
    2 years ago

    I paid also $109 7/04/2023 and cannot get tennis plus and have no tennis.  Tennis plus says it is roku problem however they have not fixed the problem. 

     

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi danlc,

      Thanks for the post!

      We understand and would like to take a closer look into this issue you're running into.

      Could you tell us more about this? Are you seeing an error message? Is this an isolated case for this channel only? If so, are you accessing a standalone channel or under The Roku Channel premium subscription?

      With more detailed information, we will be able to recommend the appropriate next steps.

      Warm regards,

      Rey

      • danlc's avatar
        danlc
        Reel Rookie
        2 years ago

        I purchased the tennis channel + thru Roku for $109, I stream Roku using tennis channel+ and the app is trying to load the tennis program and it fails. I have not been able to watch one show. I cannot get the tennis channel since Roku is not a cable provider of the tennis channel. Roku is working properly for all my other channels since I watch mainly you-tube-tv. It appears that this app is not working properly.

         

         

  • CoDanielFlores's avatar
    CoDanielFlores
    Newbie
    2 years ago

    All 5 TVs stopped working - Tennis Channel now goes immediately back to Main Menu - the app starts to load, briefly then main menu - all other apps work great, netflix, disney, hulu,espn - 

    Same symptom on the Roku stick, a Roku TV and Roku Soundbar.  And no symptoms on Android, macOS, iOS, Win10/11 - those all work.  Ive done everything short of factory reset a roku device.

    BUT I DID SOLVE THIS - by purchasing a Fire TV Max stick and installing on all the affected TVs - they each have at least one HDMI port available - i now have Tennis channel back on the TVS by switching to the Fire Stick TV input --- its a quick fix, once you do one, you can clone the rest.

    • Brownie1's avatar
      Brownie1
      Binge Watcher
      12 months ago

      TC is working to resolve this issue.  It's a problem on their end or a problem that Roku and TC need to fix.

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        12 months ago

        Hi Community users!

        We understand that the issue is persistent on your device, and we appreciate the steps you have taken to try to fix it.

        Since the issue is isolated to this specific channel, we highly suggest contacting the channel provider and inquiring further, as they may know about this issue. You can reach their support here.

        Let us know if you need further assistance.

        All the best,
        Janadee

  • Skc2024's avatar
    Skc2024
    Newbie
    12 months ago

    Having the same problem- is there an eta on fixing this? I pay for TC Plus to watch these matches annually??

    • JMH3's avatar
      JMH3
      Binge Watcher
      12 months ago

      You can go to tennis channel.com and scroll down to bottom of screen and click on help center. When help center opens, click on icon on upper right of screen which should open to display option to start a ticket on your issue.

      • JMH3's avatar
        JMH3
        Binge Watcher
        12 months ago

        If you have an iPad, you can go to the Apple App Store and download the Roku app. After installation, you can select your Roku remote location and then seach for Tennis Channel. When Tennis Channel displays, scroll down to bottom of screen and where there should display an uninstall option. The uninstall option worked for me, but I first cancelled my Tennis Channel subscription on my Roku account. Unfortunately for me, after uninstalling Tennis Channel app, rebooting my  Roku device and reinstalling Tennis Channel from the Roku channel store, problem persists-Tennis Channel on Roku tries to open, but fails and goes back to a Roku home page. Your best option might be to go to Tennis Channel help desk and open a ticket. Note that I can open and watch TC+ on my iPad with no problem. I just can’t access and view TC+ on my regular tv using Roku Ultra Device.