Forum Discussion

Jimboy's avatar
Jimboy
Reel Rookie
2 years ago

Re: [Waiting on Partner] Tablo TV channel crashing when trying to play recorded content.

I have the same issue with my 9104X soundbar XE after update to ver 14.0. Tablo is no longer useable on this device. It works fine on my streaming stick and my ultra both of which are on earlier versions from July. I have tried all suggested fixes with no resolution. After a long chat with a second tier Roku tech he said he’d look into it. No response as yet. Most annoying,  anyone else with the problem?

p.S.  even with factory reset it seems you can’t roll back software so I’m stuck!

194 Replies

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    • Cemetery21's avatar
      Cemetery21
      Channel Surfer
      2 years ago

      Buy a Google TV device at Walmart ($14).  I did it this morning and I'm good now.  Bonus - clearer picture too.

      • rmwojcik's avatar
        rmwojcik
        Streaming Star
        2 years ago

        We did the same.  Better than ROKU!!  Guess we need to ditch all things ROKU.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 years ago

      Welcome to the Roku Community, rowku_username!

      We understand you're also encountering an issue with the Tablo TV app. We'd be happy to pass this on to the relevant team for further assistance. 

      Firstly, we need additional information to proceed with the investigation. 

      • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

      We are looking forward to your response. 

      All the best,
      Emman

      • rmwojcik's avatar
        rmwojcik
        Streaming Star
        2 years ago

        Are you EVER going to fix this and give us a solution?

        You are losing ROKU customers every day.

        PLEASE FIX IT or roll back 13.0....

         

  • rowku_username's avatar
    rowku_username
    Reel Rookie
    2 years ago

    Your developers need to push a fix or roll back.  This is unacceptable.  You are losing customers for life at a high rate, myself included if this isn't fixed ASAP.  Will jump to firetv or something else and never use Roku again.  I have the ultra and just checked that latest 14.0.4 does nothing to fix it.

    • dfshelley's avatar
      dfshelley
      Newbie
      2 years ago

      i totally agree with you. i own 4 roku's and now all 4 have updated to 14.0.4

      Now my wife is angry with me.

      i have an old FIRE stick and will try that in another connection to my main tv.

  • JBK2's avatar
    JBK2
    Newbie
    2 years ago

    It's Prime Day all.  I just ordered Firesticks to replace all my Roku devices.  Not only was Tablo TV broken but Roku was also having issues with Plex.  Too long without a fix.