Forum Discussion

Reel Rookie

Re: [Under Investigation] 14.6 Trouble Connecting Your Roku Wireless Speakers or Subwoofer

I have existing Roku branded speakers and a subwoofer. They were previously working perfectly. I got a new TV, Onn branded Roku. I factory reset both speakers and the sub. When attempting to connect, the tv says it is updating the speakers…then tells me they are unable to pair. It tells me to 1. Move speakers closer. 2. Restart the tv. 3. Unplug/plug the speakers. I have done all of these things and I continually get the same message.

model L826x

software ver 14.6.4 build 9800-HO

GC VER 13.16.10

ID EO-236-569

please advise.

4 Replies

Drarin
Reel Rookie
2 months ago
Hi Suzy. I currently have a ticket open #: 12131646
I was told they are having back end techs work on a fix to update the TV. But no timeline when that fix would be ready or applied. So im stuck in limbo currently
- RokuSuzyL
  Community Moderator
  31 days ago
  Hey there Drarin
  
  We hope you're doing well. Our team would like to know more details.
  
  Can you share more info about your speaker? We need the device ID and the software version. You can locate this by pressing the Home button > select Settings > Remotes & Devices > Speaker > and About. On the screen, capture the device ID and the Software version.
  
  We're looking into it.
  
  Roku Community Team
- RokuSuzyL
  Community Moderator
  2 months ago
  Hi Drarin
  
  Thanks for sharing all the details we need! We have forwarded this to our team for review. Stay tuned!
  
  Thanks again,
  Roku Community Team
RokuSuzyL
Community Moderator
2 months ago
Welcome Drarin

Thanks for reaching out! I understand you're having issues pairing your Onn TV with the Roku-branded speaker and subwoofer.

I appreciate you taking the steps to fix the issue and providing the required information. No worries, I'll pass this along to the right team so they can look closely at it.

If you need anything else in the meantime, feel free to reach back out!

Roku Community Team