Forum Discussion

nsr222's avatar
nsr222
Channel Surfer
11 days ago

Re: [Under Investigation] 14.6 Trouble Connecting Your Roku Wireless Speakers or Subwoofer

Hi there, 

I was excited about my new Roku TV Wireless Soundbar to connect to the Roku Pro TV that I got a couple months ago, but it has not been able to connect! I've gone through all the troubleshooting: checked to ensure the TV is up to date (it is, and is running a recent OS), reset the soundbar, moved the router away to avoid interference, unplugged and plugged back in both the TV and the soundbar, and moved the soundbar even closer to the TV (they are practically touching). Each time, when I try to connect, the load screen runs up to 100 percent and then it stays there for a few minutes before I get an "unable to connect screen." Is there something I'm not doing? Would welcome your help.

Thanks!
Noah 

10 Replies

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    11 days ago

    Welcome nsr222​

    Thanks for reaching out!

    I understand you are having an issue setting up your Roku wireless speaker, and  I appreciate you doing the troubleshooting steps.

    Can you provide the OS version of the TV? In the meantime, you can pair the Roku wireless speaker with the TV again by following these steps: Press the Pair button on the back of the speaker > Press Home (5 seconds) > Select Wireless speaker.

    For more information, visit this support article at this link.

    Keep us posted!

    Roku Community Team

    • nsr222's avatar
      nsr222
      Channel Surfer
      10 days ago

      Hi, Thanks for following up. The TV is running OS 14.6.4

      • RokuSuzyL's avatar
        RokuSuzyL
        Community Moderator
        10 days ago

        Hi nsr222​ 

        Thanks for the update.

        I'll send this over to the right team. Please provide the requested details, and they'll look closely at it.

        • Tracker ID and Build ( Press Home button 5 times, followed by the Back button 5 times )

         

        I look forward to your response!

        Roku Community Team