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Ziroz's avatar
Ziroz
Channel Surfer
2 months ago

Re: [Solved] Roku TV Stuck on ACR Agreement? Here’s How to Fix It

When I turned on my TV this morning (with a Roku Ultra device attached to it), I immediatly got a screen asking me to agree to Roku's Automatic Content Recognition (ACR) Policy.  

When I tried to select the "Agree" button, it would not respond to any of my remote commands. I tried both remotes that we use for this TV, and neither worked. I also tried using the Roku app remote function and that did not work either. I am just stuck on the screen shown below.

I tried a hard reboot of the Ultra by disconnecting the power for about an hour and when I reconnect this screen still comes up and it is still unresponsive to all remote inputs. 

I also tried hitting the [Reset] button on the bottom of the player with no results.

One final piece of info:  The Ultra device is blinking like it's not connected to wifi, but since it's stuck on this screen, I cannot get to settings to verify that it is connected to wifi.

I'm at a loss here. Is anyone else having this issue? Suggestions?

 

14 Replies

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  • Gomer1975's avatar
    Gomer1975
    Reel Rookie
    16 days ago

    Just went thru this rodeo myself... What just worked for me to clear this Automatic Content Recognition (ACR) screen was to hit the Reset button on my TCL Roku TV. Then I also pressed the Reset button on my TCL/Roku remote (it's in the battery compartment) to re-pair the remote to TV.  This allowed the normal Roku screen to appear and get me back in business. This issue may reappear at some point and, if so, I'll loop back. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      16 days ago

      Hey! Gomer1975​ 

      Thanks for sharing your workaround. If it ever comes back, please let us know so we can follow up!

      Roku Community Team

  • janetkno's avatar
    janetkno
    Reel Rookie
    24 days ago

    My Roku TV remote was working this morning without issues.  When I turned on the Roku TV tonight however, there is a screen that says "A SmartTV experience from Roku and then has where you can click agree or manage options.  I was not able to do anything with my remote and can't move past that page to get to watch Roku TV.  Can someone help me to get this issue fixed?  Thanks!

    • julesgeo's avatar
      julesgeo
      Reel Rookie
      24 days ago

      If you have a separate remote for your smart tv , use that one to guide through the agreement.  Do not use the Roku one.  

      • janetkno's avatar
        janetkno
        Reel Rookie
        24 days ago

        Unfortunately, I only have one remote that is the Roku one.  My TV is older with Insignia-Roku TV.  What I don't understand is how I've been able to use the Roku remote all this time and then the "A Better Smart TV Experience from Roku" message comes on and the remote is not useable.  Not sure whether I'm no longer able to use the TV or need to get a different one.

  • JWS9518's avatar
    JWS9518
    Roku Guru
    27 days ago

    Ziroz​   If that screen comes up again, you might need to scroll to the bottom of the text on the right before you can get past it.

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