Re: [Solved] Roku Device Stuck in Recovery Mode

can someone please help me figure out how to get my tv out of recovery mode?

Help I don't know why it does this

Hi FF2 HELPME57

Welcome, and thanks for taking the time to post to the Roku Community!

We are currently aware of this, and our engineering team has been investigating this issue closely.

FF2, we acknowledge the information you have provided and will update our team on this.

In the meantime, HELPME57, please provide us with the required details so we can send to our appropriate Roku team the additional information for the investigation:

• Roku TV model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID (to obtain this, press the Home button 5 times, followed by the Back button 5 times when the issue occurs).
• Photo of the error message for reference.

We're hoping for your patience and understanding as we work on the issue. This thread will provide an update on further developments in the investigation.

All the best,
Chel

My tcl roku tv keep restarting! I tried to press the reset button for 15 seconds and going through the set up but it don’t stay on long enough for me to finish the recovery mode/set up. I tried unplugging and plugging it back in. I tried switching the outlet. Nothing is helping! It still keeps restarting

My TCL Roku tv is locked on purple screen or recovery screen. I cant get to settings or anything. I have no devices except a fire stick witch i have disconnected. However I can get netflicks intermittently. I have internet connection (starlink)I have done the hit home button 5 times then ff etcetera. It always goes back to the purple screen Its been over a week nowI need some help but Roku is not helping at all. Thank you for any assistance  

So a week Has gone by. I have done the factory update with the USB code 6 times I have tried everything.(the tv id is in the photo.) also a code on the tv to copy into updatetv,roku. After code input it would not except the code and locked up I have done this several times and always the purple screen. Also from time to time very intermittently when i hit the netflicks app it comes up and will run netflicks. so we have network hook up

How do I factory reset if the 30 second holding of the reset button doesn't work (it only recovery resets)?

Thanks.

Hi NazhaeS,

Welcome, and thanks for posting to the Roku Community!

We appreciate you bringing this to our attention regarding the issue you've been experiencing with your Roku TCL TV and the troubleshooting steps you took to resolve the issue.

Please be advised that we are currently aware of the issue, and our engineering team has been investigating this issue closely. We do not have any details to give at this time, but once more information is available, we'll update this Community thread.

We're hoping for your patience and understanding as we work on the issue. This thread will provide an update on further developments in the investigation.

All the best,
Chel

Hello. My TV is a Hisense model 40H4G. It was last working on June 6, 2024.

The factory reset was attempted two times without success. Both times it defaults to the clock screen and the TV is not operational.

These are the firmware details immediately after performing the factory reset and before completing the setup.

These are the firmware details after completing the setup and the most recent update.

Can the firmware be rolled back to when it was last working?

Roku 55R6+

Was stuck in an endless "installing final updates", so I rebooted it. Now I can't get pass recovery mode because as soon as it restarts, I just get stuck in the final updates thing again. Have tried so many things and nothing has worked to fix it.

tv went into recovery mode. we have followed all steps to update software via flashdrive and wireless. the flashdrive works all the way up until the last step and then the 6-digit response code comes up invalid every time!