Forum Discussion

bethab's avatar
bethab
Newbie
22 days ago

Re: [Solved] Max App Crashing to Home Screen?

We are having a new problem with the Max app crashing back to the home screen. The profile screen comes up, we select a profile, it takes us to the main Max screen then after a few seconds we are taken back to the Roku home screen. We have uninstalled and reinstalled the app, didn't help. Anyone else?

116 Replies

Replies have been turned off for this discussion
    • waltstarr's avatar
      waltstarr
      Reel Rookie
      22 days ago

      Just happened to me, too. About time to dump Roku altogether, disconnect this TV from the network and attach a mini PC to get solid performance of apps., Roku seems like a poor way to deliver this when an old PC running a Linux distro connected to the TV performs better.

  • DrewHaha's avatar
    DrewHaha
    Reel Rookie
    22 days ago

    Yes. Happening to us too, on a Roku Pro TV. Deleted the app, restarted, added the app back… still doesn’t work. Other apps are working just fine

      • DirtyMike's avatar
        DirtyMike
        Newbie
        22 days ago

        Happening to me as well. Tried all the common troubleshooting options.

        Guess this is HBO's issue.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      22 days ago

      Welcome!  DrewHaha​ JeepHer73​ 

      I understand you are having issues with the Max app as well. We would like to look into this; could you please provide some details?

      • Roku device model, serial number, and device ID. (This can all be found in Settings > System > About)
      • Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
      • Channel build version (highlight the channel and press the star (*) button of your Roku remote)


      Please keep us in the loop!

      Roku Community Team

  • CableGuy08's avatar
    CableGuy08
    Reel Rookie
    22 days ago

    Mine is crashing after opening the max app and selecting my profile it simply crashes back to the roku home screen after loading my profile. Max ap ver 58.16 build 1 roku model 4802rw- roku ultra software ver 14.5 . I have uninstalled updated and taken all steps offered by support with no resolution. 

    • waltstarr's avatar
      waltstarr
      Reel Rookie
      22 days ago

      Same exact issue, same steps taken, same failures.

    • CableGuy08's avatar
      CableGuy08
      Reel Rookie
      22 days ago

      Serial number: X01000UFGEOG (SODC232FGEOG)

      Software version: 14.5.4 • build 5944-C2

      GC version: 13.17.12

      Timestamp: 2025-06-22T01:42:29Z

      Please use issue ID OG-247-782 to report

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        22 days ago

        Thanks for the details CableGuy08​ 

        I've passed this information along to the team for review. If you have any questions, please let us know! Stay tuned for more updates!

        Roku Community Team