Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

Missing characters in text boxes

We are receiving reports from users are seeing missing characters or text in certain text or description boxes. Image of the issue: This is a Newly Reported Issue.  What does that mean? ...
Newly Reported
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Community users.

    Thanks for keeping us updated regarding the missing texts/characters issue. We recommend checking for an available system update by navigating to Settings > System > System Update. If there's an available one, go ahead and update your Roku device.

    Once it updates, let us know if the issue persists.

    Please provide us with updates as we appreciate your responses regarding this matter.

    All the best,
    Kash

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi rongus,

Welcome to the Roku Community!

We understand that you're having a problem with some channels or apps on Roku. We're happy to help. Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify) Please follow these steps:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System Restart.

If the problem still persists, please keep us posted.

All the best,

John

Broadway6's avatar
Broadway6
Reel Rookie
2 years ago

I see this almost every day on almost any app.  I just had to restart my Roku bc of missing letters in the Peacock app. When I left the peacock app, Roku itself was missing letters as I made my way to the reset section.