Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

Missing characters in text boxes

We are receiving reports from users are seeing missing characters or text in certain text or description boxes.

Image of the issue:

This is a Newly Reported Issue. 

What does that mean?

Newly reported issues mean that usually this issue is not widespread and we are still gathering information to help solve the issue. If the issue is a channel-facing issue, then we will work with the channel partner to help solve the issue.

Let us know...

  • Are you experiencing this issue, too?
  • The channel and area you are seeing this issue on.
  • If you can upload a photo, great!
  • Please create a Tracker ID when you see this issue, and post your Tracker ID to this thread, along with the last 2 digits of your Roku Device ID.
  • Let us know, does restarting your device solve the issue or has the issue come back after a restart?

Thank you for your patience as we work to solve this issue. You can hit the subscribe button to be notified of updates.

Roku Community Team

Newly Reported
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Community users.

    Thanks for keeping us updated regarding the missing texts/characters issue. We recommend checking for an available system update by navigating to Settings > System > System Update. If there's an available one, go ahead and update your Roku device.

    Once it updates, let us know if the issue persists.

    Please provide us with updates as we appreciate your responses regarding this matter.

    All the best,
    Kash

  • Martin43's avatar
    Martin43
    Newbie
    2 years ago

    My Roku is not consistently displaying text and in some cases small solid boxes come up where words and letters should be.  This is not just with Roku but other channels coming in through the device as well.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      Martin43-

      Can you post a screen shot so we'll have a better idea of what you are seeing?

      • rongus's avatar
        rongus
        Channel Surfer
        2 years ago

        I am experiencing the same issue with ROKU sticks, two of them actually. Text is replaced by boxes or just blank space. Not sure if I can attach a screen shot but will try below.

    • giantsfan1976's avatar
      giantsfan1976
      Channel Surfer
      2 years ago

      I’ve had this problem since buying a streambar. I’ve tried to get it replaced (that’s a whole other horror story with Roku)but now after reading through this thread it seems like it’s a software update issue, so replacing it may not even work. So frustrating when it happens 2-3 times a day and have to reboot. Even got a random overheating message yesterday. The streambar was not hot at all. Maybe they’ll run out a new update to fix it, but I won’t hold my breath. 

    • patcam1's avatar
      patcam1
      Reel Rookie
      2 years ago

      I'm also having this problem on both of my 3810 RW ROKU Streaming Stick +.  I can fix it temporarily by restarting but it keeps recurring.    Both are up to date on the software which may be the problem since I've had them both for years without this happening.  Current software Version: 12.00 Build 4184-50.

       

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi patcam1,

        Warm greetings from the Roku Community!

        We are grateful for any further information regarding this issue. This has been brought to the attention of the appropriate Roku team, and we are presently working to address it.

        In addition, could you please provide the information requested previously by RokuJohnB? This will help our team see more of what's going on here.

        We'll be looking forward to it. Thanks!

        Regards,

        Rey

  • KDF's avatar
    KDF
    Newbie
    2 years ago

    Randomly experiencing garbled or missing characters in on-screen system messages and screen captions. This is occurring with 2 different Roku products on middle-range Sony and Samsung TVs, both of which are less than 2 years old. You can call me at 703-638-4675 to direct me as how to provide any additional information you may need or to perform any guided troubleshooting. All I've done is cylced the TV/Roku power off and on again. Somethimes that clears the issues, most times it does not.

    BTW, I paid Roku for this product and its associated service. Roku has not compensated me in any way for my time and effort to perform any techincal troubleshooting or diagnosis of this issue. So I expect Roku to either perform the necessary diagnosis/troubleshooting remotely or talk me through the procedures via phone, not email or directions on a website. Asking the customer to do Roku's job is unacceptable product service. Failure to correct this problem within 7-10 days will assure my return the new Roku Ultra box I just purchased for a third TV installation and my migration to Apple or Google streaming products and services within 15 days.

    I'd like to be able to say thank you Roku, but that would be blatantly undeserved and inappropriate with Roku asking its customers to do their job!

    Karl Ficenc

    704-638-4675 / karl.ficenc@gmail.com

  • Shenanigans's avatar
    Shenanigans
    Reel Rookie
    2 years ago

    I’m having the same problem. Rebooting the Roku fixes the problem (temporarily), but you can’t see the letters to go to system reboot.  Too bad the power button doesn’t actually allow you to turn the Roku off and on.   

    • LH55125's avatar
      LH55125
      Reel Rookie
      2 years ago

      Same problem I have to restart or power cycle a few times a day. 

  • PamPow1's avatar
    PamPow1
    Newbie
    2 years ago

    Tracker ID 19-420-414

    Roku Streambar Device ID ....7619

    Missing characters in apps and on Roku home/menu screens.

    Issue is temporarily fixed with restart, but starts up again within 24 hours.

    Please work on fixing this. Husband is considering a switch to Apple.

    • FooFoo's avatar
      FooFoo
      Binge Watcher
      2 years ago

      this has reappeared on my roku while using Hulu. 

       

      • Chritsang's avatar
        Chritsang
        Reel Rookie
        2 years ago

        This is from Pluto TV although it happens all too frequently with the Roku homepage, Roku Channel, frndly, NBC Sports.  Can we get this fixed already?!  Yes, it does go away with restart, but we shouldn't have to keep doing that.

  • Mrnonchalant's avatar
    Mrnonchalant
    Newbie
    2 years ago

    Been having the issue for about a month or so now. 

    My device specs:

    Model 9102R - Roku Streambar

    S/N YL0015073425

    Software Version 12 build 4184-95

    Device ID 2A10C1073425

    Issue track ID 2 -32 -73  (the report is missing characters too see pics. But this is best I got) 

    How to replicate issue? No real way to just replicate it as it kinda just happens. Sometimes I can trigger it if I try to open  and navigate Max (as in hbo max) too fast. But most the time it happens if I leave one app I've been in awhile and go to different one. (Like if I'm on sling for a couple hours then hit home screen and go to max).

    Pic 1

    Pic 2 

    Pic 3 

    Pic 4 

    Pic 5 

  • bfierro's avatar
    bfierro
    Binge Watcher
    2 years ago

    Model 9102R Roku Streambar

    Serial #YLOO3937487 (2A1193374878)

    Software Version 12.0.0 Build 4184-95

    Issue ID 78-333-051

    I would post pictures but this reply box just has boxes to write text in when I click the camera icon. The words are missing and jumbled on the Roku Home screen in all areas and inside all apps, but not inside the Prime app. This has been happening for a couple of months now.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi Community users!

    Thanks for providing the requested information!

    We guarantee that we have passed the information and concern to the appropriate Roku team, who are currently looking closely at the issue and working on it. Once more information is available, we'll make sure to provide an update here in the Roku Community.

    We thank you for your patience and understanding with this,

    Wishing you the best,
    Kash

  • 1111GD1111's avatar
    1111GD1111
    Channel Surfer
    2 years ago

    We start missing characters. Happens any channel. Only fix if to turn off power to Roku and then plug back in. Not a permanent fix. Roku s/n 7ka695076571.  Model # 4630X.  I have pictures but don't know how to post them. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi 1111GD1111,

        Thanks for posting for assistance today here in the Roku Community!

        Bringing this to our attention is greatly appreciated, and we would like to help you with this. Could you please provide us with a tracker ID so we can provide an update to the appropriate Roku team for further investigation?

        Here's how to get a tracker ID:

        Tracker ID - when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

        Your response would be much appreciated.

        All the best,
        Kash

  • Slack387's avatar
    Slack387
    Newbie
    2 years ago

    I am also having this issue. I can't restart my system because I can't figure out which button is restart since so many letters are missing. I can't seem to upload a photo correctly. It doesn't let me drag the photo, and when I click the insert picture button it doesn't give me anyway to actually upload the photo. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      Slack387, if you can't navigate to restart, just unplug the power for a few seconds and plug it back in.

      As for adding a picture, click on the little camera icon and then click on "Choose files" or are you not seeing that when the Photos popup occurs?