Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

HGTV GO - Will not load, crashes to home screen

We are receiving reports from users that the HGTV GO channel will not load on certain devices and crashes to the home screen. It appears this issue impacts Roku Premiere Model 3920 (includes all 39...
Newly Reported
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi lo35919,

    Greetings and welcome to the Roku Community!

    Thanks for sharing this information with us, and we'd like to know how we can help. Are you directly subscribed to HGTV Discovery+? If so, you'll want to contact the channel partner directly since they manage their content displayed on Roku. On the other hand, if you're subscribed through Roku Pay, let us know so that we can take a closer look at the situation.

    Keep us posted.

    All the best
    Kash,

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Tilda59junocom,

A warm welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem? Are you encountering any error messages or error codes? Does the issue only occur on a specific channel or on all channels on your Roku device? In addition, can you also tell us the specific troubleshooting steps you have taken to resolve the issue?

With more detailed information, we will be able to assist you further.

Best regards,

Chel

Scotty1759's avatar
Scotty1759
Reel Rookie
2 years ago

We are having the same issue with our Roku and the HGTV Go app. It is the only app having issues and it crashes everytime we load it. We uninstalled the app, reinstalled it, updated the app and restarted Roku. Nothing works. When selecting the app it looks like it is going to load. It shows white boxes that you'd normally see where individual episodes would load but nothing ever loads. After about 20 seconds the app crashes and Roku usually restarts. Apparently the "Give us feedback" button does nothing because we reported the issue since it started a couple of months ago and it still hasn't been fixed. 

  • AceP's avatar
    AceP
    Newbie
    2 years ago

    I’m having the exact same problem. Watched a show on HGTV Go with no issues yesterday, then tried to open the app later and there are just blank boxes where the show thumbnails should be and it freezes the Roku entirely. I have to turn off the TV and restart. I can watch every other channel, I have no internet or VPN or blocking issues (I am in the US), I have tried unplugging and restarting the Roku and uninstalling and reinstalling the HGTV Go app and checking that it is updated. Nothing is working. Please help!

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi AceP,

      Welcome, and thank you for posting here at the Roku Community!

      We appreciate you following all possible paths to fix this issue. To clarify, have you followed the proper sequence for rebooting the channel? If not, then we recommend you do so by following the steps below:

      1. Remove the HGTV app by highlighting it and pressing the Star (*) button.
      2. Restart the Roku device from Settings > System > System Restart (This is a crucial step to clear the channel's cache).
      3. Install the HGTV app again. Select Channel Store > Search for the app > Click Add channel.

      Also, kindly refer to Anonymous's post. If the issue persists, you'll want to Contact HGTV support, for it might be a specific issue with your HGTV account or the app itself. Reach out to HGTV support directly for further assistance. They can access specific troubleshooting steps and investigate any account-related issues.

      Let us know if there's anything else you'd still like some assistance with.

      Warm regards,
      Janadee

      • Ljb33615's avatar
        Ljb33615
        Newbie
        2 years ago

        Hgtv on my roku not working on max or discovery×. Works fine on other shows.