Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

HGTV GO - Will not load, crashes to home screen

We are receiving reports from users that the HGTV GO channel will not load on certain devices and crashes to the home screen. It appears this issue impacts Roku Premiere Model 3920 (includes all 39...
Newly Reported
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi lo35919,

    Greetings and welcome to the Roku Community!

    Thanks for sharing this information with us, and we'd like to know how we can help. Are you directly subscribed to HGTV Discovery+? If so, you'll want to contact the channel partner directly since they manage their content displayed on Roku. On the other hand, if you're subscribed through Roku Pay, let us know so that we can take a closer look at the situation.

    Keep us posted.

    All the best
    Kash,

RL1955's avatar
RL1955
Reel Rookie
3 years ago

When I click on the HGTV app, it begins to load then stops, and eventually returns to the home screen. This started happening about a week ago.

I have followed ALL of the suggested repair steps (multiple times) without success: Restart, unplugged, Uninstall/Reinstall, checked for updates, reset to factory settings. I have two Rokus and this happens on both. I don't know if this is a Roku issue or an HGTV issue. Any suggestions?

RokuAustin's avatar
RokuAustin
Community Manager
3 years ago

Hi RL1955!

Thanks for posting here.

Are you able to stream content on other channels? What country are you located in? Is there any ad-blocking, VPN, or proxy in use that may be interfering with your streaming? 

Keep us posted!

  • RL1955's avatar
    RL1955
    Reel Rookie
    3 years ago

    In answer to your questions --

    I can stream all other channels and was able to stream HGTV without issue until about 10 days ago. I even purchased a new Roku and set that up last night. I cannot stream HGTV from the new Roku either but all other channels are fine.  If there is something wrong with my individual account, I am at a loss as to know how to fix it.

    I am located in Michigan, USA.

    I am not aware of any blocking or conflict that should be interfering with streaming. 

    Any help you can provide is appreciated!

     

    • Anonymous's avatar
      Anonymous
      3 years ago

      Hi RL1955

      Thank you for the post.

      I apologize for the inconvenience you're experiencing with the HGTV app. It seems that you've already taken some troubleshooting steps by purchasing a new Roku device, but the issue persists. Since you're able to stream other channels without any problems, it's peculiar that only HGTV is affected.

      To further assist you, please try the following steps:

      • Update the HGTV app: Ensure that you have the latest version of the HGTV app installed on your Roku device. Go to the Roku home screen, navigate to the HGTV app, press the Options (*) button on your remote, and select "Check for updates" to see if any updates are available.
      • Restart your Roku device: Sometimes a simple restart can resolve temporary glitches. Go to the Roku home screen, navigate to the Settings menu, select "System," then choose "System restart." After the device restarts, check if the HGTV app is working.
      • Check for network issues: Ensure that your Roku device is connected to a stable internet connection. You can try restarting your modem and router or connecting to a different Wi-Fi network to see if that resolves the problem.
      • Contact HGTV support: If the issue persists, it might be specific to your HGTV account or the app itself. Reach out to HGTV support directly for further assistance. They will have access to specific troubleshooting steps and can investigate any account-related issues.

      Remember to provide them with the details you shared here, including the fact that you're able to stream other channels without any problems.

      I hope these steps help resolve the issue you're facing with the HGTV app. If you need further assistance, please let me know!


      Warm Regards,
      Lianna

      • RL1955's avatar
        RL1955
        Reel Rookie
        3 years ago

        I have three TVs in my home.  Two using a Roku device and one in a guest bedroom using a Firestick.  After trying every possible solution to fix this issue with HGTV and Roku, I wanted to see if the Firestick would work - it did.  

        I looked at the HGTV support page and it looks like it will be a long and difficult process to get a response.  I'll try, but in the meantime, I'm going to switch a Roku for a Firestick.

        Thanks for trying -