Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

Channel tiles missing from Home Screen

UPDATE 10/6/23 9:50AM PT Thanks to everyone who reported this issue. We believe this issue is now resolved. If you aren't seeing your Home Screen icons, try this: Navigate into your left-side men...
Under Investigation
  • RokuAustin's avatar
    RokuAustin
    2 years ago

    Thanks to everyone who reported this issue. We believe this issue is beginning to resolve.

    While not everyone will see this issue, if you aren't seeing your Home Screen icons, try this: Navigate into your left-side menu. Then, go back to your Home Screen and you should see your channel icons. If not, try restarting your device from the Settings > System menu.

    If you're still not seeing your Home Screen icons, wait a few minutes and try again.

    Thanks for reporting this issue, let us know if this fixed it!

tstaten1966's avatar
tstaten1966
Newbie
2 years ago

All 4 of my Roku TV began experiencing the blank channels recently. Love them even though they are a little glitchy. Not sure if it was related to software update 12.0.0 Build 4182 or the Fall theme that was applied automatically. Netflix, amazon, and Philo channels have always been dependable. AppleTV channel on the other hand has always been unpredictable after using it for a while I usually have to restart the TV or sometimes it will do it by itself. I've tried resetting to default theme, unplugging, rebooting router, and rebooting TV several times. Sometimes just turning off and back on or resetting the network connection will restore channels for a while but never a permanent fix. I'm hoping the next software update slated forthis month will provide stability. With it happening on all devices at the same time I'm not factory resetting.