Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

Channel tiles missing from Home Screen

UPDATE 10/6/23 9:50AM PT Thanks to everyone who reported this issue. We believe this issue is now resolved. If you aren't seeing your Home Screen icons, try this: Navigate into your left-side men...
Under Investigation
  • RokuAustin's avatar
    RokuAustin
    2 years ago

    Thanks to everyone who reported this issue. We believe this issue is beginning to resolve.

    While not everyone will see this issue, if you aren't seeing your Home Screen icons, try this: Navigate into your left-side menu. Then, go back to your Home Screen and you should see your channel icons. If not, try restarting your device from the Settings > System menu.

    If you're still not seeing your Home Screen icons, wait a few minutes and try again.

    Thanks for reporting this issue, let us know if this fixed it!

ellenaj8's avatar
ellenaj8
Reel Rookie
2 years ago

This is happening to me too, as of last night, on both of my Roku TCL TVs and my Roku express. I have done a system restart on all 3 and it is still happening.

  • ellenaj8's avatar
    ellenaj8
    Reel Rookie
    2 years ago

    If I go down through the other options under home (live, sports, search, etc.) and just click around and then go back to home, then the apps will show up 

    • walkoffhomerun's avatar
      walkoffhomerun
      Streaming Star
      2 years ago

      Recommendation to Roku, on this tile disappearing issue it is in it's 3 week mark approaching 4 weeks. Instead of slow releasing the update that needs to be immediately pushed to sll TV's and devices so they can actually be watched. I still have 2 of my 5 TVs not updated yet and nearly impossible to watch those TV's. Absolutely no reason to slow push the updates on something that critical. Allow all tvs and devices to get the update ASAP 

      • DallasMaverick8's avatar
        DallasMaverick8
        Channel Surfer
        2 years ago

        Agree. It is a height of complacency. 

    • WillPriest's avatar
      WillPriest
      Channel Surfer
      2 years ago

      H.....??

      • msj's avatar
        msj
        Channel Surfer
        2 years ago

        What’s up with is? Still seeing it on Oct 15, 2023. None of the workarounds actuallly solve anything.

         

        I am stuck on 12.0.0 4184 … says I am up to date