Forum Discussion

RokuAustin's avatar
RokuAustin
Community Manager
2 years ago
Solved

Channel tiles missing from Home Screen

UPDATE 10/6/23 9:50AM PT

Thanks to everyone who reported this issue. We believe this issue is now resolved.

If you aren't seeing your Home Screen icons, try this: Navigate into your left-side menu. Then, go back to your Home Screen, and you should see your channel icons. If not, try restarting your device from the Settings > System menu.

If you're still not seeing your Home Screen icons, wait a few minutes and try again.

Thanks for reporting this issue; let us know if this fixed it!

Happy Streaming!

--------------------------------------

We are hearing reports of channel tiles missing from your Roku Home Screen and our engineering team is working quickly to resolve. We apologize for the inconvenience. 

If you're seeing this issue, please let us know your device ID and GC version (all found under Home > Settings > System > About). 

Thank you for your patience. 

Under Investigation
  • RokuAustin's avatar
    RokuAustin
    2 years ago

    Thanks to everyone who reported this issue. We believe this issue is beginning to resolve.

    While not everyone will see this issue, if you aren't seeing your Home Screen icons, try this: Navigate into your left-side menu. Then, go back to your Home Screen and you should see your channel icons. If not, try restarting your device from the Settings > System menu.

    If you're still not seeing your Home Screen icons, wait a few minutes and try again.

    Thanks for reporting this issue, let us know if this fixed it!

  • BrownRubiez's avatar
    BrownRubiez
    Newbie
    2 years ago

    I am having the same issue as everyone else. I woke up and on my streaming sound bar all my shortcuts disappeared now I have to manually search for the app I want to watch and I restarted it twice already. Any Idea? I've only had it for 2 months brand new

    • Momz's avatar
      Momz
      Channel Surfer
      2 years ago

      Same problem. When I power up the Roku (two different models) the channel tiles do not appear on the home page. I have rebooted and it does not help.  I have used the search function to get to one of my channels and gone into it (YouTube), and then SOMETIMES when I back out of that channel the home screen will show all my channel tiles.  Sometimes it just shows shadowy boxes where they should be, and sometimes it shows nothing at all again.

      This only started today. There was a software update in the last day or two. I have to assume that has caused this fault to appear.

    • Buelin's avatar
      Buelin
      Channel Surfer
      2 years ago

      RokuDanny-R  Attached is a screenshot of Home Screen 

      Troubleshooting:

      • Turn On/Off (Leave off for 30 seconds) - same issue
      • Click “Home” button on Roku remote - same issue
      • scroll down between options ie live tv, settings, streaming store, etc - same issue
      • go into love tv or a show via feature free and then selecting home button -same issue 
      • it’s not until multiple tries of going in between options / screens that the icons eventually show up, but disappear once you back home after watching a show

       

      • iamknuckles's avatar
        iamknuckles
        Newbie
        2 years ago

        i am experiencing exact issue.  i am reaching out to customer support, i will reply with outcome.

  • srainmanw's avatar
    srainmanw
    Newbie
    2 years ago

    That a BS answer, how more specific can one get, the icons for all apps disappear from the Home Screen to make an app selection, seems this is now a common problem, I’ve rebooted etc but my app icons are not present even after reboot I have to go to search app to find the app I want to stream, maybe some update Roku put out cause the issue 

    • pharry1450's avatar
      pharry1450
      Newbie
      2 years ago

      I have the same problem on two out of my four Roku’s with disappearing icons on the home screen. I can go to live TV and find my icons and access my apps. I have rebooted my system and the icons on the Home Screen show briefly but then go away.

  • neverwasthere's avatar
    neverwasthere
    Newbie
    2 years ago

    Every icon/app it is all gone from my home screen even my paid subscription... OMG what an 🤔 how can I resolve this??  It has  all just vanished.. 

  • Buelin's avatar
    Buelin
    Channel Surfer
    2 years ago

     

    Attached is a screenshot of Home Screen 

    Troubleshooting:

    • Turn On/Off (Leave off for 30 seconds) - same issue
    • Click “Home” button on Roku remote - same issue
    • scroll down between options ie live tv, settings, streaming store, etc - same issue
    • go into live tv or a show via feature free and then selecting home button -same issue 
    • it’s not until multiple tries of going in between options / screens that the icons eventually show up, but disappear once you back home after watching a show
  • abhay180's avatar
    abhay180
    Channel Surfer
    2 years ago

    No it’s not resolved for many of us yet. Pls help !!

  • PennyT's avatar
    PennyT
    Newbie
    2 years ago

    I watched live TV with my Roku for the first time, and now the channel icons on my home page have disappeared.

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      2 years ago

      PennyT 

      Have you tried performing a System Restart?

      Settings/System/System Restart or Settings/System/Power/System Restart

       

      • callmemissm_89's avatar
        callmemissm_89
        Newbie
        2 years ago

        This is happening to me, too. I've reset multiple times, and it keeps happening.

        Immediately after a reset, the channel icons will appear for a moment. Then, line by line, they all vanish until only the 'search' bar remains.

        I can still access the channels by searching for them, so it's not a connectivity issue. It's definitely a glitch of some kind.

    • Buelin's avatar
      Buelin
      Channel Surfer
      2 years ago

       Attached is a screenshot of Home Screen 

      Troubleshooting:

      • Turn On/Off (Leave off for 30 seconds) - same issue
      • Click “Home” button on Roku remote - same issue
      • scroll down between options ie live tv, settings, streaming store, etc - same issue
      • go into live tv or a show via feature free and then selecting home button -same issue 
      • it’s not until multiple tries of going in between options / screens that the icons eventually show up, but disappear once you back home after watching a show

       

    • Anonymous's avatar
      Anonymous
      2 years ago

      Go to settings/home screen/live tv and select hide. Add the Roku Live TV app to your channel icons and that will take you directly to the Live TV guide. Roku broke something in the live tv menu item with the 12.5 update.

  • Bismarck318's avatar
    Bismarck318
    Roku Guru
    2 years ago

    Did try this & it didn't work, occasionally toggling from home & to the left I would momentarily see the Icons, then they would disappear.  

    Restarting from the menu did not fix the problem either.

    Occasionally the screen gets "stuck" halfway between home & the menu on the left. 

     

     

    • RokuAustin's avatar
      RokuAustin
      Community Manager
      2 years ago
      Bismarck318 wrote:

      Did try this & it didn't work, occasionally toggling from home & to the left I would momentarily see the Icons, then they would disappear.  

      Restarting from the menu did not fix the problem either.

      Occasionally the screen gets "stuck" halfway between home & the menu on the left. 

       

       

      Thanks! Let us know your device ID and your GC version, found under Home > Settings > System > About.

      • Bismarck318's avatar
        Bismarck318
        Roku Guru
        2 years ago

        RokuAustin  I have 2 devices doing this, I accidently left the one powered overnight (which should be OK, I just usually unplug them) , Wednesday to Thursday, that's when it started.  Thought a restart would help, but didn't

        Noted my other unit started this absence of tiles, this morning.   

        Get you info this evening, Thanks. 

  • DBaptista's avatar
    DBaptista
    Newbie
    2 years ago

    I have a Roku Streambar which shows it updated yesterday (10/5/23) at 10:37pm to 12.5.0 Build 4169-95.  I've rebooted and multiple times.  After reboot, the icons will appear for a second then gone.  I can access the channels only by using the search function.  This is a bad update.  I've seen others posting the same issue.

    • matt1981m's avatar
      matt1981m
      Reel Rookie
      2 years ago

      I have multiple Roku devices with the same issue after this update

      • cj15's avatar
        cj15
        Reel Rookie
        2 years ago

        HULU APP NOT APPEARING ON HOME SCREEN HELP

    • Anonymous's avatar
      Anonymous
      2 years ago

      Go to settings/home screen/live tv and select hide. Add the Roku Live TV app to your channel icons and that will take you directly to the Live TV guide. Roku broke something in the live tv menu item with the 12.5 update. Just scrolling over it kills the home screen app display.

      • matt1981m's avatar
        matt1981m
        Reel Rookie
        2 years ago

        Sadly that isn't correcting the issue for me.  I had Live TV (and all of the other options) in that menu set to Hide on a Roku TV I use, and then just tried disabling it on a Roku Ultra having the issue.  All channel icons are still missing from the home screen, even after another reboot.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Community users.

      Thanks for flagging this to us. We would be more than happy to look into this issue, and we'll need more information. Can you please provide us with the following information:

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
      • A photo or video clip referring to the issue,

      Once we have this information, we will be able to investigate further.

      All the best,
      Kash

      • matt1981m's avatar
        matt1981m
        Reel Rookie
        2 years ago

        Whatever led to the issue has seemed to subside, hopefully for good.  The problem started Thursday (10/5) evening and continued to be an issue throughout Friday (10/6), but has not occurred since on any of my Roku devices (6 in total).

  • ellenaj8's avatar
    ellenaj8
    Reel Rookie
    2 years ago

    This is happening to me too, as of last night, on both of my Roku TCL TVs and my Roku express. I have done a system restart on all 3 and it is still happening.

    • ellenaj8's avatar
      ellenaj8
      Reel Rookie
      2 years ago

      If I go down through the other options under home (live, sports, search, etc.) and just click around and then go back to home, then the apps will show up 

      • walkoffhomerun's avatar
        walkoffhomerun
        Streaming Star
        2 years ago

        Recommendation to Roku, on this tile disappearing issue it is in it's 3 week mark approaching 4 weeks. Instead of slow releasing the update that needs to be immediately pushed to sll TV's and devices so they can actually be watched. I still have 2 of my 5 TVs not updated yet and nearly impossible to watch those TV's. Absolutely no reason to slow push the updates on something that critical. Allow all tvs and devices to get the update ASAP 

  • tstaten1966's avatar
    tstaten1966
    Newbie
    2 years ago

    All 4 of my Roku TV began experiencing the blank channels recently. Love them even though they are a little glitchy. Not sure if it was related to software update 12.0.0 Build 4182 or the Fall theme that was applied automatically. Netflix, amazon, and Philo channels have always been dependable. AppleTV channel on the other hand has always been unpredictable after using it for a while I usually have to restart the TV or sometimes it will do it by itself. I've tried resetting to default theme, unplugging, rebooting router, and rebooting TV several times. Sometimes just turning off and back on or resetting the network connection will restore channels for a while but never a permanent fix. I'm hoping the next software update slated forthis month will provide stability. With it happening on all devices at the same time I'm not factory resetting.