Don't even start with the stupid pointless trouble shooting please.
I am on android.
Permissions are all on. Both in the app it self and for the phone. The app is even running in the background. Everything was working about 12 hours ago then just stopped.
I didn't play with or change anything. I have had this phone for a few years now. I rarely if ever change something on it.
The app is showing events under the events tab. notifications are still being sent out, As my wife is still getting notifications from our cameras.
Noticing after having gone through the app, that there seems to have been an app update. Not surprised if someone just bricked the app again.
I use rules to turn the smart bulbs out side and on my garage on and off. Other then that their are no rules in place for the cameras.
Yes, we have an active and renewed monthly subscription, plus plan.
log I.D. - 86-297-390
Hi frostified,
Thanks for posting here in the Roku Community!
We would like to gather more details to investigate this issue further. What troubleshooting steps have you taken so far?
In the meantime, please ensure that the push notifications are ON.
We look forward to hearing from you soon.
Thanks,
John
I have checked and or made sure all of the notification options are enabled. Both for the phone, and the app.
its not account > notifications. account > notifications > mobile notifications. the app has been updated and has both mobile notifications and tv notifications. However, Yes they have been on. Yes I made sure multiple times that it is on. All cameras have all the notifications turned on and enabled for everything. Again they are still being sent out as my wife's phone is still getting notifications.
Mine just suddenly stopped, having not changed anything the other night. I am still getting notifications for every other app I have. It's quiet literally just roku smart home app, that is not sending notifications now.
I have turned off power saving mode. air plane mode was not and is not on.
I have checked and added all permissions. I have restarted the phone multiple times.
I have uninstalled and reinstalled the app a few times.
I have reset phone permissions then uninstalled the app, Then reinstalled the app.
I turned on run in background so the app is always on for notifications.
I have cleared the phone cache and the app cache. notifications are on, for the phone and app in the phone settings.
All of my other notifications for other apps are still being sent like normal. It has been just the roku smart home app that has stopped.
Also I have already went through you're basic troubleshooting:
which was why i already uploaded a log and posted the log id.
Same here…it just stopped sending notifications. Everything is on and has been reset, reinstalled and installed the camera again. Recording events and everything, just no notifications. Notifications are on. What’s up
Having the same issues as everyone else. No good to me if I'm not getting alerts when I'm away.
