Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
10 months ago

[6.0] Roku Smart Home Camera Notification Issues

Hi Roku Community,

We're aware that some users are experiencing issues with receiving notifications from their Roku Indoor/Outdoor Wired Cameras after updating to firmware version 6.0.

Update: 08/19/24

Our team is actively investigating this problem.

Troubleshooting Tips:

To try and resolve this issue, please follow these steps:

  1. Check Notification Settings:

    • Open the Roku Smart Home mobile app.
    • Tap the bell icon in the upper right corner.
    • Ensure notifications are turned on.

  2. Verify Camera Notification Settings:

    • Open the live stream of your camera.
    • Tap the gear icon in the upper right corner.
    • Go to  Livestream > Gear Icon > "Notifications" > "Send Notifications" is enabled.

  3. Log Out and Log Back In:

    • Open the Roku Smart Home app.
    • Go to "Account" and sign out.
    • Sign back ensuring to manually enter your password

  4. Test Notifications:

    • Exit the Roku Smart Home app completely.
    • Trigger motion on your camera.
    • Wait up to a minute to see if you receive a notification.

If the issue persists, please provide the following information:

  • Device Info:
    • Camera MAC ID (found in camera settings)
    • Firmware Version
  • Troubleshooting Steps Taken:
    • List the steps you've tried.
  • Log ID:
    • Include a screenshot or photo of any error messages.

We appreciate your patience as we work to resolve this issue. Please let us know if you have any further questions.


Thank you,
The Roku Team

Under Investigation

44 Replies

Replies have been turned off for this discussion
  • viopeji's avatar
    viopeji
    Newbie
    11 months ago

    I've done all the things.

    Turned phone of and on again.

    Checked permissions. They are all on and enable. yes for notifications. both movement and sound all boxes checked/enabled.

    Uninstalled and reinstalled the app.

    Turned on run app in background.

    Still not getting notifications for events.

    • Nottelling1's avatar
      Nottelling1
      Reel Rookie
      11 months ago

      I am not getting notifications sent to my iPhone. I have restarted the camera. I’ve restarted my phone. I have made sure the notifications are on my phone and the camera. I have done all the necessary steps that any tech support department in the country would tell you to do. Why am I all of a sudden not getting notifications after one year? 

      • Dico_124's avatar
        Dico_124
        Newbie
        11 months ago

        I’m having the same issue. Super annoying no one seems to know how to fix it. 

    • Starleesimmons's avatar
      Starleesimmons
      Newbie
      11 months ago

      I am not getting any notifications of anything on my camera anymore. I have uninstalled the app and reinstalled the app. I have unpluged and reset the camera I have cleared data. It is still not working, and I also have notifications on I have triple checked. 

    • Honniimo96's avatar
      Honniimo96
      Newbie
      11 months ago

      I’m in the same situation.  It started last week and I thought my app had updated because the camera features looked different.  Anyways no luck in receiving notifications for motion detection.  What recent changes did Roku perform?  Please help!! 

      • FC75's avatar
        FC75
        Streaming Star
        11 months ago

        There are no codes or error messages, like other customers here our indoor cameras are not tracking, no notifications, very slow to connect when opening app, a lot of times since last week there’s been lost connection. It would keep loading when opening app at times. The outdoor camera works great. I have done all of the troubleshooting and even unplugged for hours, this has to be a software issue, ever since the upgrade, it has not worked right. As for the app upgrade, I did that about 2 days ago and still the same issue. I can see through the camera but it loses connection, very slow to open in app, at times now I just get the camera icon in the app, Ive restarted and did I all troubleshooting. Now I have to be like literally on the camera to get a motion notification, I only get sound and that’s barely. Roku needs to fix their software, this is happening to a lot of Roku camera customers. I’m sorry that this is long. Just in case this may be the next question. I have the app on both iPhone and iPad. My mother has the app on her android and she’s not getting notifications for the indoor as well. 

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    10 months ago

    Hi Roku Community users,

    We've received reports from several customers about not receiving notifications from their Roku Indoor/Outdoor Wired Cameras on Roku LT after the recent update (Firmware version 6.0).

    Please try the following troubleshooting steps:

    1. Check Notification Settings:

      • Open the Roku Smart Home mobile app.
      • Tap the bell icon in the upper right corner.
      • Ensure notifications are turned on.

    2. Verify Camera Notification Settings:

      • Open the live stream of your camera.
      • Tap the gear icon in the upper right corner.
      • Go to  Livestream > Gear Icon > "Notifications" > "Send Notifications" is enabled.

    3. Log Out and Log Back In:

      • Open the Roku Smart Home app.
      • Go to "Account" and sign out.
      • Sign back ensuring to manually enter your password

    4. Test Notifications:

      • Exit the Roku Smart Home app completely.
      • Trigger motion on your camera.
      • Wait up to a minute to see if you receive a notification.

    If the issue persists, please provide the following details to help us assist you better:

    • Device Info: Open the live stream of the camera > Tap the gear icon in the upper right > Device Info
      • Camera MAC ID:
      • Firmware Version:
    • Troubleshooting Steps Taken:
    • Log ID: (Please include a screenshot/photo)

    Your cooperation is greatly appreciated as we work to resolve this issue.

    Thank you for being a part of the Roku Community!

    Best regards,
    The Roku Community Team