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w-dan's avatar
w-dan
Reel Rookie
11 months ago

Re: Nfl app boots back to home screen after clicking

Tried to watch the Bills game yesterday and the NFL app would not load. All of my other apps - paid and free - work just fine. Tried all the problem-solving tips and nothing worked. Reboot - delete and reinstall app - clear cache - and till just a brief spinning circle and back to the home page. Subscription good until next month so even that is not the issue. Any suggestions?

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  • w-dan's avatar
    w-dan
    Reel Rookie
    11 months ago

    Same issue as several others.

    Model 3910RW

    Serial YG006G110066

    Software 14.0

    • omun76's avatar
      omun76
      Newbie
      11 months ago

      Having the same issue on Roku TV and Player. It's the only app that won't allow me to remove and reinstall. It will only allow you to move the app around and update it which is current. Yesterday, I had login on my computer and mirror it to watch on my television.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        11 months ago

        Hi, Community users.

        Thanks for keeping us posted in this thread regarding the issue you have encountered with the NFL app.

        Please be advised that we are aware of the issue you've reported, and our team is actively investigating the situation.

        To assist us in this investigation and expedite the resolution process, we kindly request that you provide the following information:

        • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        • Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

        We look forward to your response with the requested details, as it will aid us in investigating this issue further.

        Best wishes,
        Kash